2). Briefly outline an
example of collaborative conflict resolution that you have engaged in. Contrast
that with competitive conflict. Which was more satisfying to you? To the other
party?
The book writes that the ideal conflict-resolution
strategy for any group is one of the win-win, or collaboration. These are
typically good for conflict that will adversely affect two groups, or when the
consequences can largely affect a group. Being the President of Sigma Nu gives
me many opportunities to experience collaborative conflict resolution. Today we
had to figure out how we were going to approve some of our funds. Two
committees in Sigma Nu wanted the funding. After listening to both committees
about why they deserved the funding, we were able to come to a consensus and
spread the funding across the two committees. This was a win-win situation for
both committees, though they did not get full funding, they were each able to
get enough funding to begin their projects, and be able to support the projects
the rest of the way on their own. Competitive conflict is more oriented towards
a win-lose. Self-interest dominates over mutual interest. It can be fun when “healthy
competition” is involved. The book suggests that small groups use competitive
strategies when there is limited time or resources and when the larger goals of
the group are enhanced by its use. I would prefer to use collaborative conflict
resolution, as both parties will be satisfied. However, when resources are
limited, and both parties understand and have mutual consent, competitive conflict
can address issues effectively and quickly.
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